FAQ - Returns and Complaints
What should I do if my order was damaged during delivery?
If your package is damaged during delivery, please fill out the claim form as soon as possible, which you will find in the email with the order shipment confirmation. This email is titled: "Poster Polytechnic - We have shipped your order No. ...". Just click on the "Make a complaint" tab and the system will guide you on how to make a complaint about your order. We will definitely need photos of the damaged shipment, i.e. the packaging and the products themselves, which you should attach to the complaint form.
I received products that do not match my order. What should I do?
Please carefully check your order and what is in the shipment itself. If indeed your order does not match the goods you have received, please contact us by phone: +48 575 300 670 or alternatively by email: firstname.lastname@example.org. We will definitely need photos of the products that were mistakenly included in your order. Please send them by e-mail. Of course, the correct products will be sent to you at OUR expense.
Is it possible to return ordered products?
Yes, you have the right to return your purchase within 30 days from the date you receive the ordered product or your order arrives at the pickup point. The easiest way to make a return is through the returns form, which you will find in the email with the order shipment confirmation. This email is titled: "Poster Polytechnic - We have shipped your order No. ...". Just click on the "Return goods" tab and the system will guide you on how to make a return. If you have any problems or additional questions, please contact us at +48 575 300 670.
Is there a return fee?
As part of its 30-day return policy, Poster Polytechnic offers free returns on purchased products.
Can I return already unpacked products?
Yes, you can return an unpacked package, however, please pack it exactly the same way you received it from us. It is important to re-wrap the posters in protective paper, and wrap the framed posters in bubble wrap. This ensures that they will not be damaged during transport.